State/ Branch Service Manager - Remuneration Report

All our Remuneration Reports are three pages in length and provide a brief position description covering the job purpose, main accountabilities and matching indicators. This is accompanied by remuneration information and common benefits displayed in a tablulated and graphical format. We also provide a guidline of how to interpret the Report and where an individual employee should be positioned. 

State/ Branch Service Manager                                               

Reports to:

National Service Manager or Branch Manager

Primary Objectives:

Manage a state or branch field service department to provide efficient and prompt after sales service and achieve budget and profit objectives.

Main Accountabilities:

• Assess product performance and customer satisfaction with products or equipment.
• Prepare an annual service budget and operate within expenditure guidelines.
• Perform or schedule investigative test, repairs and over hauls on products as required.
• Recommend policy or procedure changes which will assist and improve field operations.
• Supervise major equipment installations and evaluate technical problems where specialised knowledge is required.

Matching Indicators:

Over fifteen years experience in service or related fields including at least five years in service management.