Field Service Representative - Remuneration Report

All our Remuneration Reports are three pages in length and provide a brief position description covering the job purpose, main accountabilities and matching indicators. This is accompanied by remuneration information and common benefits displayed in a tablulated and graphical format. We also provide a guidline of how to interpret the Report and where an individual employee should be positioned. 

Field Service Representative                                                   

Reports to:

Service Manager, Product Manager or Technical Manager

Primary Objectives:

Provide product information after sales training and technical assistance to designated clients to maintain customer satisfaction with company products.

Main Accountabilities:

• Plan regular distributor visits to provide systematic instruction to service personnel on equipment repair and maintenance. 
• Assist in implementing operating changes as requested by dealers or parent company.
• Report manufacturing, engineering and unusual service problems encountered.
• Ensure warranty on company products is implemented at the customer level by reviewing distributor warranty practices.

Matching Indicators:

At least five years experience and appropriate technical qualifications depending on industry.