Senior Customer Service Representative - Remuneration Report

All our Remuneration Reports are three pages in length and provide a brief position description covering the job purpose, main accountabilities and matching indicators. This is accompanied by remuneration information and common benefits displayed in a tablulated and graphical format. We also provide a guidline of how to interpret the Report and where an individual employee should be positioned. 

Senior Customer Service Representative                            

Reports to:

National Sales Manager, Marketing Manager or Technical Service Manager

Primary Objectives:

Liaise with customers, finance, production, distribution, service and sales departments to facilitate the timely and efficient provision of products and services.

Main Accountabilities:

• Maintain a detailed and current knowledge of the company’s products and services.
• Deal with customer telephone enquiries, orders or complaints.
• Liaise with sales and technical staff to keep them up to date with customer needs.
• Monitor distribution of products for customers where necessary.
• Report any serious customer situations to the national sales manager for immediate action.

Matching Indicators:

Minimum four years in order processing or related areas, qualifications are not essential.