Customer Service Officer- Remuneration Report

All our Remuneration Reports are three pages in length and provide a brief position description covering the job purpose, main accountabilities and matching indicators. This is accompanied by remuneration information and common benefits displayed in a tablulated and graphical format. We also provide a guidline of how to interpret the Report and where an individual employee should be positioned. 

Customer Service Officer                                                         

Reports to:

National Sales Manager, Customer Service Manager or Sales Supervisor

Primary Objectives:

Liaise with customer finance, production distribution, service and sales departments to ensure timely and efficient provision of products and services.

Main Accountabilities:

• Deal with customer telephone enquiries, orders and complaints.
• Keep product knowledge up to date.
• Liaise with sales representatives to keep them abreast of customer needs.
• Monitor distribution of products for customers where necessary.
• Provide internal support for sales representatives.

Matching Indicators:

Minimum two years experience in sales order processing or related functions.