Customer Service Manager - Remuneration Report

All our Remuneration Reports are three pages in length and provide a brief position description covering the job purpose, main accountabilities and matching indicators. This is accompanied by remuneration information and common benefits displayed in a tablulated and graphical format. We also provide a guidline of how to interpret the Report and where an individual employee should be positioned. 

Customer Service Manager                                                                 

Reports to:

General Manager Marketing & Sales or National Sales Manager

Primary Objectives:

Manage sales support functions to provide cost effective services in accordance with company standards, customer requirements, contracts and service performance objectives.

Main Accountabilities:

• Develop and recommend national customer service budgets to support sales and service requirements on a short and long term basis.
• Liaise with customers to discuss concerns or complaints and instigate corrective action where required.
• Manage product and spare parts distribution to ensure the planned supply and installation of products in accordance with client requirements and company promises.
• Monitor management control systems in the identification and rectification of potential operating problems.

Matching Indicators:

More than eight years experience in technical or support functions.