Help Desk Manager - Remuneration Report
- Product Code: 03-21 Help Desk Manager
- Availability: In Stock
- $66.00
- Ex Tax: $60.00
All our Remuneration Reports are three pages in length and provide a brief position description covering the job purpose, main accountabilities and matching indicators. This is accompanied by remuneration information and common benefits displayed in a tablulated and graphical format. We also provide a guidline of how to interpret the Report and where an individual employee should be positioned.
Help Desk Manager
Reports to:
IT Manager or Systems Manager
Primary Objectives:
Plan, manage and supervise the timely provision of help desk support services.
Main Accountabilities:
- Develop help desk procedures and ensure that help desk inquiries are logged onto the support database system.
- Develop and manage duty rosters to ensure the skills of staff are adequate to respond to user enquiries.
- Advise on more complex user problems by providing technical guidance to other help desk personnel.
- Prepare documentation for distribution to users so they can solve frequently needed maintenance/ configuration.
Matching Indicators:
Five years or more experience in a help desk environment or similar IT services function.