• Help Desk Officer - Remuneration Report

Help Desk Officer - Remuneration Report

  • Product Code: 03-22 Help Desk Officer
  • Availability: In Stock
  • $66.00
  • Ex Tax: $60.00

All our Remuneration Reports are three pages in length and provide a brief position description covering the job purpose, main accountabilities and matching indicators. This is accompanied by remuneration information and common benefits displayed in a tablulated and graphical format. We also provide a guidline of how to interpret the Report and where an individual employee should be positioned. 

Help Desk Officer                                                                        

Reports to:

Help Desk Manager.

Primary Objectives:

Provide hardware and software support which meets user and business requirements.

Main Accountabilities:

  • Advise users about help desk operational and support facilities and processes.
  • Respond to user inquiries according to help desk procedures across a range of hardware and software products and advise users of progress in fixing problems.
  • Promote the help desk service and encourage user feedback.
  • Follow new developments in hardware and software products.

Matching Indicators:

Sound knowledge of software and hardware products and PC desktop and local area network operations.